Opens in a new tab

User-Generated Content (UGC) Policy

Last Updated: [14 May 2025]

1. Scope & Definitions

This policy governs all reader-contributed content including:

  • Comments on articles

  • Forum posts (if applicable)

  • Guest submissions

  • Social media interactions bearing #HubHealthyLife

Exemption: Private messages between users.

2. Prohibited Content

2.1 Absolute Bans

Zero tolerance for:

  • Medical advice (“Take 500mg magnesium for your arrhythmia”)

  • Dangerous practices (Fasting for >72 hours)

  • Illegal substance discussions (Psilocybin dosing guides)

  • Third-party solicitations (Clinical trial recruitment)

2.2 Restricted Content

Requires moderator approval:

  • Personal health data (“My A1C is 8.7”)

  • Anecdotal claims (“This cured my mom’s lupus”)

  • Alternative therapies (Apitherapy, urine therapy)

3. Screening Protocol

3.1 Automated Filters

Powered by:

  • Google Perspective API (Toxicity scoring)

  • Custom keyword blacklist (1,200+ health terms)

  • Image recognition (Blocks lab results photos)

3.2 Human Moderation

Tiered Review System:

Risk Level Reviewer Response Time
High (suicidal content) Licensed counselor 15 minutes
Medium (unverified remedy) Medical editor 24 hours
Low (typos) Community manager 72 hours

4. Privacy Protections

4.1 HIPAA Compliance

We:

  • Redact identifiable health info (Names + diagnoses)

  • Report breaches to HHS within 60 days

  • Train moderators on 18 PHI identifiers

4.2 EU Special Protections

  • Right to Erasure: Delete all UGC upon request

  • Pseudonymization: Replace usernames with IDs after 3 years

5. Account Penalties

5.1 Violation Consequences

Severity Action
Minor (first offense) Warning + 7-day mute
Major (health misinformation) Ban + IP block
Legal risk (malpractice) Authorities notified

5.2 Appeal Process

  1. Submit written request to appeals@hubhealthylife.com

  2. Reviewed by 3-member panel (includes MD)

  3. Decision within 14 days

6. Contributor Rights

6.1 Licensing Terms

By posting, users grant:

  • Non-exclusive rights to display content

  • Editing privilege for factual corrections

  • Archival permission for research purposes

6.2 Attribution Rules

  • Verified healthcare pros get blue checkmarks

  • Industry employees must use “Affiliation:” tags

  • AI-generated content requires “AI-Assisted” flair

7. Transparency Reports

Published quarterly at /community-transparency:

  • Removal requests received

  • Moderator actions taken

  • Average response times

8. Policy Updates

Users receive:

  • 30-day notice for material changes

  • Opt-out option to delete content pre-update

  • Plain-language summaries of amendments